FAQs (Frequently Asked Questions)

No. While CD’s and DVD’s may look similar, there are actually very different, A DVD is primarily used for video, while a CD Is used for audio and therefore are not compatible with each other.

Yes, we return your original media back to you when your order is complete.

At MasterCopy Cats, it is important to us to treat every order with care, but because of the age of some old film, sometimes cutting and splicing is necessary in order to complete the transfer process.

Yes, we keep a master copy in our library, so if you would like to order more, or lose/damage your copies, you can call or email us for more.

The length of time varies from type and quantity of media your have ordered. Most orders are generally completed within 10 – 12 business days.

Unfortunately not, once your tape starts to show tracking problems, it is impossible to fix. The damage cannot be reversed, however, we can tranfer your tape onto a DVD format and that will stop any additional damage from happening.

Outreach Productions, the parent company of Master Copycats, offers a unique product called “Photomotion” where a personalized DVD is created complete with music.  Extra items available (for a fee) are personal voice overs, photo scanning and custom designed labels.  View the sample Photomotion movie and see how your photos can come to life.

Unfortunately, we cannot improve the quality of your home movies, videos or 35 mm slides. Video/Photo/Slide enhancement is a very time consuming and expensive area of expertise. However, We CAN transfer what you have to a durable CD or DVD format so that no further damage or loss of quality occurs.

Let's assume that you have a VHS cassette that you want to have all transferred over to DVD format.

1. Click on the 'Transfers' button on the left hand side navigation menu of the website. (It's right underneath the “Order Now!” title.)
2. Look for the category listing for your VHS cassette. For this example, left click on the VHS to DVD title bar where you'll be taken to the order page for VHS to DVD transfers.
3. Read the contents of the page and scroll down to the bottom.  In the box marked “Quantity”, enter the number of VHS tapes you want to have transferred to DVD format and click the “Add to Cart” button.  Note: Each transfer that you order gives you a single copy of the finished product.  Ordering more copies is seperate step!
4. As soon as you click “Add to Cart” the screen automatically scrolls upwards and a transparent grey area is available. This is a quick listing of what's in your “Shopping Cart”.  Clicking on the “Cart” button will show or hide this short list.  Your 'Cart” is updated each time you order an item.  It keeps count of the individual items in your cart. 
5. Also on the VHS to DVD transfer page, is an opportunity to order copies of the VHS video that you just got transferred to DVD.  This process is called “duplication”. When a transfer of one media format to another is purchased, you automatically receive a single copy of the new media format.  If you want more, then you need to order additional copies. For this example, we want to order 2 more copies.
6. Click on the “Duplication – DVD's (1-49) and then choose your packaging preferance and the quantity of DVD's that you'd like to have.  Add the number of desired copies  in the “Quantity” box and click “Add to Cart”
7. Your Cart will now shows the total number if items in it. (For this example, you would have 3 items in your cart, 1 VHS transfer to DVD and 2 copies)
8. To continue with your ordering process, Click the “Show Cart” button on the bottom of the short list of your cart items. The 'Cart' page is a detailed listing of the items you have selected, along with prices and a Total.  This is where you can delete any errors and make corrections. There is also an area for you to enter any coupon codes if you have them.
9. If everything on your Cart is correct, click “Checkout” and proceed to the next step where you are asked for your billing information. Enter your information.
10. Read the “Terms of Service” and check the box.  This box must be checked in order to proceed to the next step.  Click 'Continue'.  (This is where an profile is automatically created for you so that future purchases are made easier and faster.) 
11. Make sure your billing information is correct  and choose your shipping information. Select either your default address or add a new Shipping address. Click 'continue'.
12. Now we are at the Shipping Method area.  You'll find that 'UPS' has been selected for you. Click 'Next' for the final stage.
13. READ ALL INFORMATION on this page carefully.  Make sure that everything is correct before you confirm your order.   If everything is correct, click on the “Confirm Order” button and this will direct you to the PayPal area where you can pay for your order.
14. Once your order has been placed and secured with PayPal, Master Copycats will send you a prepaid shipping box with instructions.
15. Carefully pack your tapes, reels, etc. into the pre-paid box. Use newpaper, bubble-wrap or other packing materials to protect the contents. Then call for pick-up.
16. At Master Copy Cats, we transfer your video to DVD and then make as many copies as you like.
    Then we ship the originals and copies back to you.  A “master” is stored on site to facilitate future replication, and as a safety precaution in case of damage to the originals.

The length of time varies from type and quantity of media your have ordered.  Most orders are generally completed within 10 – 12 business days.

Yes, we return your original media back to you when your order is complete.

Yes, depending on the length of the tapes, you can have multiple tapes on a DVD, we recommend 2 hours of footage per DVD.

Yes, depending on the length of the tapes, you can have multiple tapes on a DVD, we recommend 2 hours of footage per DVD. Any additional tape is $5.

No. While CD’s and DVD’s may look similar, there are actually very different, A DVD is primarily used for video, while a CD Is used for audio and therefore are not compatible with each other.

We recommend no more than 2 hours of footage on a DVD, but if necessary we can put up to 4 hours of footage on a DVD. (However, the longer the length, the worse the quality will be.)

We are located just outside Fredericton, NB Canada, in Hanwell. We are open from 8:30am to 5:00pm Mon – Fri.

Master CopyCats
2534 Route 640
Hanwell, NB, Canada
E3E 2C2
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• DVD video disc storage allows better resolution, which is far greater than that offered by laser disc media and has almost twice the resolution of standard VHS videotape.
• VHS cassettes are no longer the predominant format for movies. It is getting harder to find VCR technology with the increase in Blu-Ray and High Definition video. Soon you will not be able to purchase VHS tapes and VCR players. 
• There are currently no plans to continue selling VHS recorders and they will likely soon be discontinued all together. 
• Another advantage is that a DVD disc is not physically touched while it spins in the player, so there is no wear and tear or loss of fidelity over time. Also since DVD is a digital format, it allows you more options for editing and preserving your footage in the future. In contrast, videotapes do touch a playback system and will eventually break down, degrading image quality. 
• Film degrades over time, scratches and dirt cause tracking problems that will occur within a matter of years. 
• DVD’s require minimal storage space. 
• DVD’s are easy to navigate through with titles and chapters 
• DVD’s are quiet and do not need to be rewound after use!

Video tapes and reels degrade over time. Digital files do not degrade. Digitizing your old media allows you to have multiple copies of it, stored in different locations. Transferring video to DVD lets you play videos on your current video equipment. We keep a copy of every master we have replicated in our archives so when you need a copy or multiple copies; it’s quick, easy and affordable!